Support Center
Frequently Asked Questions
Find quick answers about our products, shipping, returns, payments, and customer support.
Orders & Products
What products does Fitrat Care offer?
Fitrat Care currently offers products such as Shahi Majoon, Hair Growth Oil, and Midnight Hair Oil, designed around herbal-inspired wellness and personal care.
How do I know which product is right for me?
Each product is designed for a different purpose. Shahi Majoon is positioned around vitality and strength support, Hair Growth Oil focuses on root and scalp care, and Midnight Hair Oil is designed for overnight nourishment and repair.
Can I use both Hair Growth Oil and Midnight Hair Oil?
Yes. Many customers use one as part of a regular scalp-care routine and the other for overnight nourishment, depending on their needs and routine.
Are your products suitable for daily use?
Our products are designed to fit into a regular routine. Consistency is usually the best approach when using wellness and personal care products.
Shipping
Do you offer delivery all over Pakistan?
Yes, Fitrat Care currently offers delivery across Pakistan.
How long does delivery take?
Orders are typically delivered within 4–6 working days. Delivery times may vary depending on your location and courier conditions.
Will I receive a tracking number?
Yes. Once your order is dispatched, you will receive tracking information through the contact details provided with your order.
What happens if my parcel is delayed?
If your parcel is delayed, please contact us and we will help coordinate with the courier service to review the status of your shipment.
Refunds & Returns
Can I return my order?
Returns may be considered in cases such as damaged, defective, incorrect, or incomplete orders. Please review our Refund Policy for full details.
What should I do if I receive the wrong item?
Please contact us as soon as possible with your order number and clear photos of the received item so we can review the issue quickly.
Do you refund opened or used products?
For hygiene and product integrity reasons, opened or used personal care and wellness items may not be eligible for return unless they arrived damaged, defective, or incorrect.
How long do refunds take?
If a refund is approved, processing time may vary depending on the payment method and provider.
Payments & Support
What payment methods do you accept?
Available payment methods are shown at checkout and may include cash on delivery and other supported payment options.
How can I contact Fitrat Care?
You can contact us through our Contact page or directly through WhatsApp for support related to products, shipping, or orders.
Can I ask product-related questions before ordering?
Yes, absolutely. We encourage customers to contact us before ordering if they need help understanding a product or choosing the right option.
Do you respond on social media?
Yes, you can also connect with Fitrat Care through our official Facebook, Instagram, and TikTok pages.
Still need help?
Our team is here to help with product questions, orders, shipping updates, and support requests.